Delhi(NCR) STC Learning Session on July 19, 2008 @ Fiserv, Noida

Delhi (NCR) STC Learning Session on July 19, 2008.

The India chapter of the Society for Technical Communication is pleased to announce a learning session for technical communicators on July 19, 2008.



10.00 AM to 10:30 AM
Registration and Introduction…

10:30 AM to 11:30 AM
Session 1: Session on “Flare: Users Perspective” by Shilpa Singh from Fiserv

About the session

MadCap Flare is the most versatile and powerful Help Authoring tool in the market. It is an advanced product from the creators of RoboHelp.

This session introduces you to the “MadCap Flare” workspace, highlights some of the frequently used features of Flare, and compares Flare with RoboHelp. Some other aspects of Flare will also be explored, reflecting the utility of this tool in technical communication.


Shilpa Singh is a post graduate in Mass Communication, with a diploma in Instructional Design and Content Writing. She has a cumulative experience of five years in instructional design and technical writing. At present, she is working with Fiserv India as a technical editor. Shilpa is looking forward to your participation in this session in which she will walk you through various aspects of MadCap Flare!


11.30 AM to 11.45 AM
Tea/Coffee/Snacks break


11.45 AM to 12.45 PM

Session 2:  Session on “Software Usability and the WOW effect ” by Alok Sharma from SafeNet

This session covers the following topics:
  • Basics of Software Usability
  • What lead to the increased awareness on Usability aspects of a product or project?
  • How can I measure the Usability of my product?
  • How can I determine the ROI on Usability investments?
  • How can I contribute as a documentation professional?


Alok is working with SafeNet Infotech as a Technical Writer. He has an experience of more than four years in technical documentation. His hobbies include reading (motivational stuff), writing, exploring new gadgets, and listening to diverse forms of music.


12.45 PM to 01.00 PM
Q&A and Closure


Fiserv is sponsoring the venue for the July 19, 2008 session.

Since its formation in 1984, Fiserv has grown into a worldwide organization with clients in more than 60 countries supported by nearly 25,000 employees. We are serving more than 18,000 clients worldwide with over 3600 products and a host of services.

Fiserv Global Services (FGS), as the India offshore development center is known, is operating out of multiple centers in Noida and Pune. The Technical Publications Center of Excellence (Tech Pub CoE) at FGS is a group of skilled resources with expertise in technical writing, instructional designing, reviewing, editing, planning, and delivering of technical documentation. The group has proficiency in authoring tools like Flare, FrameMaker, RoboHelp, Captivate and Learning Content Management System, and has worked with screen capture and graphic tools, version control systems and industry-standard style guides.

At this point, the group is associated with a number of projects and has delivered high-quality end-user documentation in various domains such as Banking, Credit Unions, Insurance, Payments and Industry Products, to name a few.

Visit the Fiserv Website at:


Fiserv India Pvt Limited
A94/8, Sector 58 (Near EXL BPO offices)
Noida 201301

Note: The session will be held in the facility training room, Ivory

Fiserv Contact

Aneesha Myles Shewani: 98118-39471

How to get to the venue:

Please refer the map –

Maximum Number of Participants:

This session is limited to 30 participants.

Registration Details:

To confirm your participation, please send a mail to Saravanan Manoharan at and cc to Aneesha Myles at

Please do not inquire about the session on this mailing list. Your participation is confirmed only if you receive a confirmation mail from Saravanan Manoharan.

Participation Fee:
Rs. 100.00 for non-STC members. Free for STC members (Please quote your STC membership ID while sending the mail).

Please note the following:
– All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan Manoharan on or before July 16, 2008.
– Non-STC members can pay the participation fee at the session
– If you are staying in Delhi/Gurgaon and you need help with transportation, please let me know.

Have a great day.

Thanks and Regards,
Delhi (NCR) City Representative
STC India Chapter