Delhi (NCR) STC Learning Session on August 23, 2008 @ Bharti Telesoft, Delhi


Delhi (NCR) STC Learning Session on August 23, 2008.

The India chapter of the Society for Technical Communication is pleased to announce a learning session for technical communicators on August 23, 2008.



10.15 AM to 10:30 AM

10:30 AM to 11:45 AM
Session 1: Session on “Documentation Usability” by Alok Sharma, SafeNet Infotech

About the session
This presentation covers the following topics:

* Introduction to documentation usability
* Typical documentation usability issues
* Available techniques for verifying the documentation usability
* Defining the usability approach
* Determining the return on investment

About the speaker

Alok is working with SafeNet Infotech as a Technical Writer. He has an experience of more than four years in technical documentation. His hobbies include reading (motivational stuff), writing, exploring new gadgets, and listening to diverse forms of music.

11.45 AM to 12.00 PM
Tea/Coffee/Snacks break

12.00 PM to 01.00 PM
Session 2:  Session on “Writing Effective FAQs and Troubleshooting Guides” by Roli Sinha from Cadence.

About the Session

This session would help you to find out the benefits and ways of creating effective FAQs and troubleshooting guides to help increase customer satisfaction. The session will also discuss tips and procedures for ensuring that these documents are appropriately structured and cover the right amount of information.

About the Speaker

Roli Sinha is working with Cadence Design Systems India Pvt. Ltd as Technical Publications Manager. She has more than eleven years of experience in creating technical documentation and learning modules.


01.00 PM to 01.15 PM
Q&A and Closure

Bharti Telesoft is sponsoring the venue for the August 23, 2008 session.

Bharti Telesoft is a rapidly growing provider of software products and solutions to wireless and wireline operators worldwide. Its portfolio of scalable and flexible applications enables carriers to unlock the revenue potential of their networks and covers key service and operational areas for operators today: Content, Mobile Commerce, Value Added Services, including Roaming, Messaging and Call Management solutions, and Business Support Systems. Bharti Telesoft has deployed solutions in more than 35 countries, for over 60 service providers, including Orange, Vodafone, Airtel, and Hutch. Bharti Telesoft’s customers operate over 100 networks and deliver services to over 150 million subscribers worldwide.

For more details, please refer –


Bharti Telesoft Ltd.
F-13, Okhla Phase – I,
New Delhi -110020.
Tel : +91-11-41611666

How to get to the venue:
Route to Bharti Telesoft Ltd from Kalkaji.

When you are coming from Nehru Place, take *a right turn under the Maa Anandmayi Flyover* (*in front of Kalkaji temple*) towards Okhla Phase-I.

Note: The straight road from Nehru Place goes to Okhla Phase – III.

After *travelling for about 3 – 4 kms *straight, you will come across a *huge Airtel Office building *on the *left -hand *side. Take a *left turn from the first red light after crossing the Airtel Office building*. There is a Honda showroom and a Maruti showroom on each corner of the road.

After passing 2-3 buildings and diagonally opposite from the Honda service centre, you will see a large glass building on your right and that is Bharti Telesoft.

Alternatively, please refer the map –

Maximum Number of Participants:
This session is limited to 30 participants.

Registration Details:
To confirm your participation, please send a mail to Saravanan Manoharan at and cc to Ashu Saini at

Please do not inquire about the session on this mailing list. Your participation is confirmed only if you receive a confirmation mail from Saravanan Manoharan.

Participation Fee:
Rs. 100.00 for non-STC members. Free for STC members (Please quote your STC membership ID while sending the mail).

Please note the following:
– All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan Manoharan on or before August 21, 2008.
– Non-STC members can pay the participation fee at the session
– If you are staying in Noida/Gurgaon and you need help with transportation, please let me know.

Have a great day.

Thanks and Regards,
Delhi (NCR) City Representative
STC India Chapter

Published in: on August 18, 2008 at 4:47 pm  Leave a Comment  
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