Technical Writing is an art

Technical Writing is an art http://rubricate.wordpress.com Wherefore art thou? Thu, 03 Sep 2009 09:53:51 +0000 en hourly 1 http://wordpress.com/ http://s2.wp.com/i/buttonw-com.png Technical Writing is an art http://rubricate.wordpress.com Chennai STC India Chapter – Regional Conference – Sep 19, 2009 @ IIT Madras http://rubricate.wordpress.com/2009/09/03/chennai-stc-india-chapter-regional-conference-sep-19-2009-iit-madras/ http://rubricate.wordpress.com/2009/09/03/chennai-stc-india-chapter-regional-conference-sep-19-2009-iit-madras/#comments Thu, 03 Sep 2009 09:53:51 +0000 Saravanan http://rubricate.wordpress.com/?p=104 ]]> The India chapter of Society for Technical Communication (STC) is organizing a One-day Regional Conference in Chennai on September 19, 2009 (Saturday).

Schedule for the event
———————————

09:00 AM to 09:30 AM – Registrations
09:30 AM to 10:00 AM – Welcome Speech
10:00 AM to 11:15 AM – Documentation Metrics – Tharoor Gopalakrishnan
11.15 AM to 11.30 AM – Break
11:30 AM to 12:45 PM – Being Successful Technical Writer – Manish Mohan
12:45 PM to 02:00 PM – Lunch
02:00 PM to 03:15 PM – Knowledge Management – Speaker to be announced soon.
03.15 PM to 03.30 PM – Break
03:30 PM to 05:00 PM – To be announced soon.

About the Session & Speakers
———————————————

Tharoor Gopalakrishnan
————–

Documentation Metrics: An overview on the parameters that add value in terms of quality of the document, the writer and the overall productivity in terms of completing the task.

Tharoor Gopalakrishnan was in Technical Writing for the last 8 years before he moved to Software Quality – Delivery Assurance. Prior to this he has been with the training industry for more than a decade. The need to share the learning is being channeled through the Regional Conference.

Manish Mohan
—————

Being Successful Technical Writer – What does it take to succeed as a technical writer? What skills and traits are companies looking for in a technical writer? This session shares some perspectives for succeeding as a technical writer. This session will discuss skills companies look for in a technical writer, how to be successful in managing technical writing projects and career options as a technical writer.

Manish Mohan heads the content development at Element K, Chennai. He has been in the content development industry for more than 17 years and has held management and leadership positions managing large multi-functional teams. Manish started as an instructional designer and has successfully managed many large projects. Manish is actively involved in recruiting and managing instructional designers and technical writers.
Sponsor – WRITELOGIK
————–

Writelogik is among the few organizations that provides cutting edge professional technical writing services that includes in scope Technical Writing, Training, and Documentation. Whether Training or Documentation or Technical Writing for clients, Writelogik aims at delivering the best solutions through consistent practices.

WriteLogik has the professional experience and technical knowhow to meet with the ever growing technical writing needs of various industries. WriteLogik is a technical collaborator with other technical institutions effectively inventing state of the art tools and training methodologies for organizations and institutions.

WriteLogik specializes in Technical Writing projects, documentation and training services. We write, edit and format help guides, manuals as per your needs. We specialize in creation of user guides, training materials, reference manuals, reports, white papers, etc

For more details please visit us at www.writelogik.com
Venue
———-
The workshop will be held at IIT Madras, Guindy, Chennai.

To reach the venue, use the following link on Google Maps:

http://maps.google.co.in/maps?near=IIT+Madras&q=iit+madras+address&f=p&btnG=Search+Maps

We would send an updated email with exact auditorium details later.

Directions to reach the venue
——————————————-
IIT Madras is located next to the Cancer Institute Adyar.

Participation Fee
——————–
Free for STC members
Rs.150/- for non-STC members

How to register for the event
——————————-

Please visit the following hyperlink to register for the event:

https://spreadsheets.google.com/viewform?formkey=dExXNmJVWVN2ZktZaEVBRmdrLVQ1Q0E6MA..

You can pay the registration fees directly at the venue.

*****************************************************
Registrations close on September 15, 2009
*****************************************************
If you have any queries, please write to me at sara.techwrit@gmail.com. Please do not discuss this event on the mailing list.

Thanks and Regards
Saravanan Manoharan
Chennai City Representative
STC India Chapter
9500040406

]]> http://rubricate.wordpress.com/2009/09/03/chennai-stc-india-chapter-regional-conference-sep-19-2009-iit-madras/feed/ 0 Sara Delhi (NCR) STC Learning Session on March 21, 2009 @ Bharti Telesoft, Delhi http://rubricate.wordpress.com/2009/03/04/delhi-ncr-stc-learning-session-on-march-21-2009-bharti-telesoft-delhi/ http://rubricate.wordpress.com/2009/03/04/delhi-ncr-stc-learning-session-on-march-21-2009-bharti-telesoft-delhi/#comments Wed, 04 Mar 2009 11:28:17 +0000 Saravanan http://rubricate.wordpress.com/2009/03/04/delhi-ncr-stc-learning-session-on-march-21-2009-bharti-telesoft-delhi/ ]]> Delhi (NCR) STC Learning Session on March 21, 2009.

The India chapter of the Society for Technical Communication is pleased to announce a learning session for technical communicators on March 21, 2009.

Agenda
———–

9 45 AM to 10 AM
Introduction, Registrations, etc…

10 A.M. to 11 A.M.
First half of the session: Introduction to DITA

11 A.M. to 11.15 A.M.
Tea/Coffee/Snack Break

11:15 AM to 12:30 PM
Second half of the session: DITA Demo

A demo of authoring in DITA using Adobe FrameMaker 7.2 / FrameMaker DITA Application Pack and delivering content using the DITA Open Toolkit

12.30 PM to 12.45 PM
QA and Closure

Abstract of the Session

This session introduces writers to DITA and then walks them through a demo of authoring in DITA using Adobe FrameMaker 7.2 / FrameMaker DITA Application Pack and delivering content using the DITA Open Toolkit.

About the Speaker

Selvakumar T.S is a Technical Publications Consultant with Cadence Design Systems, NOIDA. He has around 14 years experience in Technical Writing.

Venue
———-
Bharti Telesoft is sponsoring the venue for the March 21, 2009 session.

Bharti Telesoft is a rapidly growing provider of software products and solutions to wireless and wireline operators worldwide. Its portfolio of scalable and flexible applications enables carriers to unlock the revenue potential of their networks and covers key service and operational areas for operators today: Content, Mobile Commerce, Value Added Services, including Roaming, Messaging and Call Management solutions, and Business Support Systems.

Bharti Telesoft has deployed solutions in more than 35 countries, for over 60 service providers, including Orange, Vodafone, Airtel, and Hutch. Bharti Telesoft’s customers operate over 100 networks and deliver services to over 150 million subscribers worldwide.

For more details, please refer – http://www.bhartitelesoft.com/

Address
————

Bharti Telesoft Ltd.
F-13, Okhla Phase – I,
New Delhi -110020.
Tel : +91-11-41611666

How to get to the venue:
———————————-
Route to Bharti Telesoft Ltd from Kalkaji.

When you are coming from Nehru Place, take *a right turn under the Maa Anandmayi Flyover* (*in front of Kalkaji temple*) towards Okhla Phase-I.

Note: The straight road from Nehru Place goes to Okhla Phase – III.

After *travelling for about 3 – 4 kms *straight, you will come across a *huge Airtel Office building *on the *left -hand *side. Take a *left turn from the first red light after crossing the Airtel Office building*. There is a Honda showroom and a Maruti showroom on each corner of the road.

After passing 2-3 buildings and diagonally opposite from the Honda service centre, you will see a large glass building on your right and that is Bharti Telesoft.

Alternatively, please refer the map -

http://www.bhartitelesoft.com/images/location_map.png

Maximum Number of Participants:
————————————————-
This session is limited to 30 participants.

Registration Details:
——————————
To confirm your participation, please send a mail to Saravanan Manoharan at sara.techwrit@gmail.com and cc to Ashu Saini at
ashu.saini@bhartitelesoft.com

Please do not inquire about the session on this mailing list. Your participation is confirmed only if you receive a confirmation mail from Saravanan Manoharan/Ashu Saini.

Participation Fee:
————————–
Rs. 100.00 for non-STC members. Free for STC members (Please quote your STC membership ID while sending the mail).

Please note the following:
- All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan Manoharan/Ashu Saini on or before March 18, 2009.
- Non-STC members can pay the participation fee at the session
- If you are staying in Noida/Gurgaon and you need help with transportation, please let me know.

Have a great day.

Thanks and Regards,
Ashu Saini

]]> http://rubricate.wordpress.com/2009/03/04/delhi-ncr-stc-learning-session-on-march-21-2009-bharti-telesoft-delhi/feed/ 0 Sara Delhi (NCR) STC Learning Session on January 31, 2009 @ Dilithium Networks, Noida http://rubricate.wordpress.com/2009/01/28/delhi-ncr-stc-learning-session-on-january-31-2009-dilithium-networks-noida/ http://rubricate.wordpress.com/2009/01/28/delhi-ncr-stc-learning-session-on-january-31-2009-dilithium-networks-noida/#comments Wed, 28 Jan 2009 12:51:56 +0000 Saravanan http://rubricate.wordpress.com/?p=99 ]]> ************************************

Delhi (NCR) STC Learning Session on January 31, 2009

The India chapter of the Society for Technical Communication is pleased to announce a
learning session for technical communicators on January 31, 2009.

Agenda
———–

10.15 AM to 10:30 AM
Introduction…

10:30 AM to 11:30 AM
Session 1: Creating FrameMaker Templates and Usage of Reference Pages by Alok Sharma from SafeNet Infotech

————
Alok is working with SafeNet Infotech as a Technical Writer. He has an experience of more than four years in technical documentation. His hobbies include reading (motivational stuff), writing, exploring new gadgets, and listening to diverse forms of music.

11.30 AM to 11.45 AM
Tea/Coffee/Snacks break

11.45 AM to 12.45 PM
Session 2: Share Point (Overview, Features, Tips and Tricks on using Share Point) by Angelo Mohanan from Accenture

——–
Angelo is a Knowledge Management Specialist (Consultant) working with Accenture India. He has previously worked on assignments involving Instructional Designing, Content Development, Technical Writing, and Business Documentation. He has been associated with Capability Development at Accenture since October 2005 and currently supports the training and development initiatives for its global delivery network.

Pursuing his interest in the subject – knowledge management, especially the sharing and collaborating aspect, Angelo will be talking (brainstorming!) about starting a knowledge management initiative in an organization.

12.45 PM to 01.00 PM
Q&A, Discussion and Closure

Venue
———-
Dilithium Networks, Noida is sponsoring the venue for the January 31, 2009 session.
Dilithium is the global leader in high-quality multimedia delivery over mobile and broadband networks to any device. Dilithium provides the most comprehensive and innovative mobile video solutions, with unmatched breadth of deployments in 60 countries reaching 1 billion subscribers. Dilithium pioneered 3G video communications and our technologies are deployed by the major network operators, content owners, and aggregators across 2G, 3G, and WiFi networks.

For more information, please visit, www.dilithiumnetworks.com
Address
————

Dilithium Software Technologies India (P) Ltd.
Vth Floor, Tower B
Logix TechnoPark Plot 5,
Sector 127 Noida, 201301

Tel: +91-120-4383700
Fax: +91-120-4383701

How to get to the venue:
———————————-

Located 3 Kms. from the Toll Road crossing, situated next to the Lotus Valley School and 2 minutes drive from Amity University. When coming from Noida, Logix TechnoPark will be on your right, on the toll road. So before entering the Greater Noida toll road, you need to take the service lane on your left and take an U-turn to reach Dilithium building.

For exact map, refer here – http://www.wikimapia.org/1620360/Dilithium-Networks

Maximum Number of Participants:
————————————————-
This session is limited to 30 participants only. Few more seats left…

Registration Details:
——————————
To confirm your participation, please send a mail to Saravanan Manoharan at sara.techwrit@gmail.com and cc to Manisha Khurana at manisha.khurana@gmail.com.

Please do not inquire about the session on this mailing list. Your participation is confirmed only if you receive a confirmation mail from Saravanan Manoharan.

Participation Fee:
————————–
Rs. 100.00 for non-STC members. Free for STC members (Please quote your STC membership ID while sending the confirmation mail).

Please note the following:
- All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan Manoharan on or before January 29, 2009.
- Non-STC members can pay the participation fee at the session
- If you are staying in Delhi/Gurgaon and you need help with transportation, please let me know.

Have a great day.

Thanks and Regards,
Saravanan
Delhi (NCR) City Representative
STC India Chapter
9818220406

]]> http://rubricate.wordpress.com/2009/01/28/delhi-ncr-stc-learning-session-on-january-31-2009-dilithium-networks-noida/feed/ 0 Sara Second Delhi (NCR) STC Regional Conference – October 18th, 2008 @ Adobe, Noida http://rubricate.wordpress.com/2008/10/09/second-delhi-ncr-stc-regional-conference-october-18th-2008-adobe-noida/ http://rubricate.wordpress.com/2008/10/09/second-delhi-ncr-stc-regional-conference-october-18th-2008-adobe-noida/#comments Thu, 09 Oct 2008 01:53:57 +0000 Saravanan http://rubricate.wordpress.com/?p=90 ]]> We have immense pleasure in announcing this event. This is the Second Delhi (NCR) STC Regional Conference for the year 2008. Please visit http://www.stc-india.org for more details on STC India Chapter.
*****************************************************************************
Delhi (NCR) STC Regional Conference – October 18, 2008

Sponsor: Adobe
*****************************************************************************
Agenda
————
10:00 am – 10:15 am – Intro, Registrations, etc
10:15 am – 10:30 am – Inauguration
10.30 am – 11.30 am – “FrameMaker Support for DITA”, by Mahesh Kumar Gupta, Adobe
11.30 am – 11.45 am – Tea/Coffee Break
11.45 am – 12.45 pm – “Developing and Promoting Technical Writing Profession”, by Himani Nargotra, GlobalLogic
12.45 pm – 01.00 pm – Group Picture
01.00 pm – 01.45 pm – Lunch Break
01.45 pm – 02.45 pm – “Optimizing Frame Documentation For Online Help Delivery” by Pawan Nayar, Adobe
02.45 pm – 03:00 pm – Tea/Coffee Break
03.00 pm – 04.00 pm – Interactive session between Technical Writers and FrameMaker Core Team
04.00 pm – 04.15 pm – Closure

About the Speakers & Session
—————————-

FrameMaker Support for DITA

Mahesh is the Product Manager for Adobe FrameMaker. He has managed multiple products and made a key contribution to the first ever Technical Communication Suite. Prior to his MBA, he worked with IBM.

FrameMaker 8 provides robust support for authoring and publishing documents that conform to DITA. The session covers

Evolution of FrameMaker
Using DITA – rich set of DITA features including topic authoring, map authoring, content fragment reuse (conref) and book building from DITA maps.
Integration with DITA OTK.

Developing and Promoting Technical Writing Profession

Himani has been into this field of Technical Writing since last 7 years and currently working with GlobalLogic. She started her professional career as a developer in Socket Programming using C over
Unix. In those days, Technical Writing was not a much defined career option. Most of the writing jobs were outsourced to students and freelance writers who would spend specified period of time to
understand the product and come up with some technical manuals that were never much used. This was the time when she was working with USHACOMM in Calcutta. Later she drifted into the field of
communication because she loved the field and also because of the limited availability of options in socket programming.

—-

As a Technical Writer, there are many skills you will need to acquire to be successful in your chosen profession. Some of these you will learn from your mentor, some of these you will learn in your course of experience and your professional attitude. Having a professional attitude includes being aware of what you as a Technical Writer are responsible for. It also includes the awareness of the ethical
implications of one’s area of work.

Technical writing is a specialized field that requires personal discipline, skill in writing clearly and concisely, understanding of technical products and processes, organization skill, and knowledge of
numerous software tools.

In this session you will get to know a lot about how to develop and promote your Technical Writing profession.

Optimizing Frame Documentation For Online Help Delivery

Pawan is the Senior Documentation Manager at Adobe. Prior to Adobe, he worked as the Documentation Manager at Cadence.

The presentation will cover best practices for preparing Frame documentation for optimized Online Help delivery, where

all aspects of navigation – TOC, index, mini-TOC, Forward/Next buttons – are optimized
Search returns topicized or article information rather than running chapters
Look and feel is optimized for web delivery
Context sensitive help merges well with natural article flow
Cross-references are optimized
Misc tips

Interactive session between Technical Writers and FrameMaker Core Team
(Developers and Testers)

This is the first ever interactive session happening between Technical Writers and FrameMaker Core Team (Developers and Testers). This interactive session would help you to put across your
suggestions/issues/comments on FrameMaker, which in turn will help the Adobe FrameMaker team to come out with a better upgraded version.

Do not miss this opportunity!

Venue
———-
Adobe is sponsoring the venue for the Delhi (NCR) STC Regional conference.

Address
_______

ADOBE Systems India Private Limited
Adobe Towers
I-1A, City Centre, Sector : 25A
NOIDA-201301

Tel +91.120.2444711
Fax +91.120.2537681

How to get to the venue
——————————
Please refer the map – http://www.adobeindia.com/contact/images/noida_map.gif

Contact Details
————————
Saravanan Manoharan (sara.techwrit@gmail.com)
Delhi (NCR) City Representative
STC India Chapter
9818220406

Registration Details
——————————-
This conference is limited to 40 participants only.

To register for this event, please send an email (subject as: STC RegCon Registration) to Saravanan Manoharan (sara.techwrit@gmail.com ) by 16th October with your complete details – participant’s name(s), company name (if employed), STC Membership ID (if you are an STC member) and Email ID(s).

Please do not inquire about the conference on this mailing list.

Your participation is confirmed only if you receive a confirmation mail from Saravanan.

Participation Fee
—————————
* The participation fee is 300 INR for non-STC members.
* For STC members, it is 150 INR.
* For spot registration, it is 500 INR per participant.

Corporate Offer
————————-
If there are three or more participants from the same company, the registration fee would be only 200 INR per participant.

Additional Details
—————————-
- STC suggests the participants to actively seek their organizations for sponsoring the registration fee. It can be added to their training costs.
- All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan on or before October 16, 2008.
- STC and Non-STC members have to pay the participation fee by October 16, 2008.

- If you are staying in Gurgaon/Delhi and need help with transportation, please contact us.

- Participants can leave cash in sealed envelopes for the contact person with the security personnel at any of the following venues (please ensure that you include your name and contact info on the envelope):

For Noida

Saravanan Manoharan
Mtree Software Private Limited
4th Floor, Sandesh Building
C 56/31, Sector 62
Noida – 201307
Mobile: 9818220406

For Noida Express Highway

Promila Chitkara
Oracle India Pvt. Ltd.
Logix Technopark,
Tower D, Level 2, 6
Plot No. 5,
Sector 127, Noida 201301
Mobile: 9811324317

For Delhi

Ashu Saini
Bharti Telesoft Ltd.
F-13, Okhla Phase – I,
New Delhi -110020.
Tel : +91-11-41611666
- If you cannot hand over cash in person, please let us know – we can
look for other alternatives.

We look forward to seeing you at this regional conference. Please note there are only limited seats. If you need any help/clarifications, do mail/call me.

Have a great day.
Thanks and Regards,
Saravanan Manoharan (sara.techwrit@gmail.com)
Delhi (NCR) City Representative
STC India Chapter
9818220406
http://rubricate.wordpress.com

]]> http://rubricate.wordpress.com/2008/10/09/second-delhi-ncr-stc-regional-conference-october-18th-2008-adobe-noida/feed/ 0 Sara [TWR] Tools http://rubricate.wordpress.com/2008/09/23/twr-tools/ http://rubricate.wordpress.com/2008/09/23/twr-tools/#comments Tue, 23 Sep 2008 11:22:54 +0000 Saravanan http://rubricate.wordpress.com/?p=64 ]]> This is a part of the Technical Writing Resources (TWR) series. Check HERE to see about the intro to TWR series.

Authoring Tools

MS Word

MS Powerpoint

FrameMaker (FM)

RoboHelp (RH)

Structured FrameMaker

MadCap Flare

Author IT

Epic Editor

Screen Capturing Tools

SnagIT

Captivate

Misc

MS Excel

Articles

Getting buy-in from Management for new tools

Go To

[TWR] Technical Writing Skills

[TWR] Editing/Grammar Skills

[TWR] Programming

[TWR] Usability

]]> http://rubricate.wordpress.com/2008/09/23/twr-tools/feed/ 4 Sara [TWR] Programming http://rubricate.wordpress.com/2008/09/23/twr-programming/ http://rubricate.wordpress.com/2008/09/23/twr-programming/#comments Tue, 23 Sep 2008 11:22:47 +0000 Saravanan http://rubricate.wordpress.com/?p=67 ]]> This is a part of the Technical Writing Resources (TWR) series. Check HERE to see about the intro to TWR series.

Basic

HTML

Intermediate

Scripting

XML

Advanced

DITA

Go To

[TWR] Technical Writing Skills

[TWR] Editing/Grammar Skills

[TWR] Usability

]]> http://rubricate.wordpress.com/2008/09/23/twr-programming/feed/ 3 Sara [TWR] Usability http://rubricate.wordpress.com/2008/09/23/twr-usability/ http://rubricate.wordpress.com/2008/09/23/twr-usability/#comments Tue, 23 Sep 2008 11:22:33 +0000 Saravanan http://rubricate.wordpress.com/?p=66 ]]> This is a part of the Technical Writing Resources (TWR) series. Check HERE to see about the intro to TWR series.

Basic

Intermediate

Advanced

Go To

[TWR] Technical Writing Skills

[TWR] Editing/Grammar Skills

[TWR] Programming

]]> http://rubricate.wordpress.com/2008/09/23/twr-usability/feed/ 0 Sara [TWR] Editing/Grammar Skills http://rubricate.wordpress.com/2008/09/23/twr-editinggrammar-skills/ http://rubricate.wordpress.com/2008/09/23/twr-editinggrammar-skills/#comments Tue, 23 Sep 2008 11:10:14 +0000 Saravanan http://rubricate.wordpress.com/?p=60 ]]> This is the Technical Writing Resources (TWR) series. Check HERE to see about the intro to TWR series.

Basic

Intermediate

Creating Effective Checklist

User Guide Checklist
Developers Guide Checklist
Flow Documentation Checklist
Accessibility
QA for User Info
Design Checklists for Online Help
Documentation Planning
Documentation Quality
Index

Creating Effective Style Guides

Advanced

Training Engineers/Developers write error-free documents

Go To

[TWR] Technical Writing Skills

[TWR] Programming

[TWR] Usability

]]> http://rubricate.wordpress.com/2008/09/23/twr-editinggrammar-skills/feed/ 2 Sara [TWR] Technical Writing Skills http://rubricate.wordpress.com/2008/09/23/twr-technical-writing-skills/ http://rubricate.wordpress.com/2008/09/23/twr-technical-writing-skills/#comments Tue, 23 Sep 2008 10:53:53 +0000 Saravanan http://rubricate.wordpress.com/?p=54 ]]> Well, I used to research a lot about TW details and bookmark them, and also save some PDFs in my machine.

I guess it is high time I shared the resources with all. There are lotsa TW resources, spreaded across the web. I am trying to collate them all and get it under a single location.

I NEED YOUR HELP

If you want to contribute, please let me know/ add the details about the link (as a comment). I will make sure to add the link to this page and also acknowledge the source(r)

I will be adding the resources in different page with [TWR] in the beginning, so you can search for TWR or click TWR category to get all resources.

Basic

Myths about Technical Writing

“To do and Not to do”

Technical Writing Workflow

Intermediate

Advanced

Best Practices

Working with Developers/Mktg/QA

Updates in Technical Communication/ Writing

Go To

[TWR] Editing/Grammar Skills

[TWR] Programming

[TWR] Usability

]]> http://rubricate.wordpress.com/2008/09/23/twr-technical-writing-skills/feed/ 4 Sara Delhi (NCR) STC Learning Session on August 23, 2008 @ Bharti Telesoft, Delhi http://rubricate.wordpress.com/2008/08/18/delhi-ncr-stc-learning-session-on-august-23-2008-bharti-telesoft-delhi/ http://rubricate.wordpress.com/2008/08/18/delhi-ncr-stc-learning-session-on-august-23-2008-bharti-telesoft-delhi/#comments Mon, 18 Aug 2008 11:29:21 +0000 Saravanan http://rubricate.wordpress.com/?p=50 ]]> ************************************************************************************************************

Delhi (NCR) STC Learning Session on August 23, 2008.

The India chapter of the Society for Technical Communication is pleased to announce a learning session for technical communicators on August 23, 2008.

************************************************************************************************************

Agenda
———–

10.15 AM to 10:30 AM
Introduction…

10:30 AM to 11:45 AM
Session 1: Session on “Documentation Usability” by Alok Sharma, SafeNet Infotech

About the session
—————
This presentation covers the following topics:

* Introduction to documentation usability
* Typical documentation usability issues
* Available techniques for verifying the documentation usability
* Defining the usability approach
* Determining the return on investment

About the speaker
—————–

Alok is working with SafeNet Infotech as a Technical Writer. He has an experience of more than four years in technical documentation. His hobbies include reading (motivational stuff), writing, exploring new gadgets, and listening to diverse forms of music.

——————————————
11.45 AM to 12.00 PM
Tea/Coffee/Snacks break

12.00 PM to 01.00 PM
Session 2: Session on “Writing Effective FAQs and Troubleshooting Guides” by Roli Sinha from Cadence.

About the Session
—————-

This session would help you to find out the benefits and ways of creating effective FAQs and troubleshooting guides to help increase customer satisfaction. The session will also discuss tips and procedures for ensuring that these documents are appropriately structured and cover the right amount of information.

About the Speaker
—————

Roli Sinha is working with Cadence Design Systems India Pvt. Ltd as Technical Publications Manager. She has more than eleven years of experience in creating technical documentation and learning modules.

————-

01.00 PM to 01.15 PM
Q&A and Closure

Venue
———-
Bharti Telesoft is sponsoring the venue for the August 23, 2008 session.

Bharti Telesoft is a rapidly growing provider of software products and solutions to wireless and wireline operators worldwide. Its portfolio of scalable and flexible applications enables carriers to unlock the revenue potential of their networks and covers key service and operational areas for operators today: Content, Mobile Commerce, Value Added Services, including Roaming, Messaging and Call Management solutions, and Business Support Systems. Bharti Telesoft has deployed solutions in more than 35 countries, for over 60 service providers, including Orange, Vodafone, Airtel, and Hutch. Bharti Telesoft’s customers operate over 100 networks and deliver services to over 150 million subscribers worldwide.

For more details, please refer – http://www.bhartitelesoft.com/

Address
————

Bharti Telesoft Ltd.
F-13, Okhla Phase – I,
New Delhi -110020.
Tel : +91-11-41611666

How to get to the venue:
———————————-
Route to Bharti Telesoft Ltd from Kalkaji.

When you are coming from Nehru Place, take *a right turn under the Maa Anandmayi Flyover* (*in front of Kalkaji temple*) towards Okhla Phase-I.

Note: The straight road from Nehru Place goes to Okhla Phase – III.

After *travelling for about 3 – 4 kms *straight, you will come across a *huge Airtel Office building *on the *left -hand *side. Take a *left turn from the first red light after crossing the Airtel Office building*. There is a Honda showroom and a Maruti showroom on each corner of the road.

After passing 2-3 buildings and diagonally opposite from the Honda service centre, you will see a large glass building on your right and that is Bharti Telesoft.

Alternatively, please refer the map -

http://www.bhartitelesoft.com/images/location_map.png

Maximum Number of Participants:
————————————————-
This session is limited to 30 participants.

Registration Details:
——————————
To confirm your participation, please send a mail to Saravanan Manoharan at sara.techwrit@gmail.com and cc to Ashu Saini at
ashu.saini@bhartitelesoft.com

Please do not inquire about the session on this mailing list. Your participation is confirmed only if you receive a confirmation mail from Saravanan Manoharan.

Participation Fee:
————————–
Rs. 100.00 for non-STC members. Free for STC members (Please quote your STC membership ID while sending the mail).

Please note the following:
- All participants (STC members or Non-STC members) have to register and get a confirmation mail from Saravanan Manoharan on or before August 21, 2008.
- Non-STC members can pay the participation fee at the session
- If you are staying in Noida/Gurgaon and you need help with transportation, please let me know.

Have a great day.

Thanks and Regards,
Saravanan
Delhi (NCR) City Representative
STC India Chapter
9818220406

http://rubricate.wordpress.com

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